Fruta Vida Distributions Inc.

Privacy Policy

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Privacy Policy

Fruta Vida Distributions Inc. and its affiliates are committed to respecting your privacy. We've structured our website so that, in general, you can visit Fruta Vida Distributions Inc. on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Fruta Vida Distributions Inc..

This statement regarding the privacy of the personally identifiable information you provide online covers four main areas: Awareness, Choice, Accuracy & Access and Security.

Awareness

Fruta Vida Distributions Inc. provides this Online Privacy Statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of every page on our website.

What we collect

Upon logging onto our Web server, our Web server automatically recognizes your domain name but not your E-mail address (where possible). We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).

We do not collect your E-mail address unless you contact us by E-mail or volunteer your E-mail address and other personal information.

We do collect "cookies" to store your preferences and record session information, such as items you add to your shopping cart.

On some Fruta Vida Distributions Inc. websites, you can order products or services, make requests and register to receive materials. The types of personal information that may be collected on these pages are name, customer number, contact and billing information, transaction and credit card information.

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.

How we use it

Fruta Vida Distributions Inc. uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our websites for you. Credit card numbers are used only for payment processing and are not retained for other purposes

From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable. Data collected online may also be combined with information you provide when you enroll with Fruta Vida Distributions Inc..

Whom we share it with

Fruta Vida Distributions Inc. will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required by law. We will only share the personal data you provide online with other Fruta Vida Distributions Inc. entities and/or business partners who are acting on our behalf for the uses described above. Such Fruta Vida Distributions Inc. entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Choice

Fruta Vida Distributions Inc. will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests.

Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.

Accuracy & Access

Fruta Vida Distributions Inc.strives to keep your personally identifiable information accurate and secure. We do not provide access to your information online. In order to update or correct your information with Fruta Vida Distributions Inc. it will be necessary for you to contact Fruta Vida Distributions Inc. directly through the methods listed below. To protect your privacy and security, upon contacting us we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections.

At present, Fruta Vida Distributions Inc. does not offer links to third-party websites.

Security

Fruta Vida Distributions Inc. is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use the latest in encryption technology when collecting or transferring sensitive data, such as credit card information.

International Use

Information that is submitted to Fruta Vida Distributions Inc.'s websites will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. If you are a non-U.S. user, you agree and acknowledge that we may collect and use your personal data and disclose it outside your resident jurisdiction, as discussed in "Whom We Share It With" above. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries. By providing us with your information, you acknowledge that you have read this Policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. If you do not agree to this policy, please do not use the Fruta Vida Distributions Inc. websites.

Future Developments

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. We will only use data collected after a policy has changed for the new purposes.

Our Product Guarantee
       
Fruta Vida is guaranteed for 30 days to meet all of your expectations. If you feel that our product is not everything we say it is or you expect it to be, return the product (full or empty) to us for a full money-back refund.

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Manufacturing
The manufacturer we employ to produce our products is an FDA-inspected manufacturing facility that operates under strict Good Manufacturing Practices (GMP). And they are proud to say they have earned the highest available certification in America with an "A" Rating.  The kosher-approved facilities have been audited and approved by leading independent bodies, as well. From raw material analysis to final product inspection, every production step is carefully monitored and documented, with full accountability and in-process controls. The Technical Services, Analytical, Quality Control and Quality Assurance groups can offer you a level of scientific support unmatched in the industry. In addition to a highly skilled Product Development group, a Scientific Advisory Board is maintained to keep abreast of the latest developments and technical innovations. This multidisciplinary team includes leading research scientists, molecular biologists, physicians, pharmacists, clinical nutritionists, herbalists, food technologists, and sports physiologists.

What is the Return Policy?
Modified on 2005-04-08

Our return policy is that you must first return the product in question with a return authorization number. We are sorry for this inconvenience but it is necessary for us to document all returned bottles and hold on to them.

Call Customer Support at 512- 266-1921 for a RMA #

Please return your product in question to:

Fruta Vida International
4404 Weletka Dr. Suite B
Austin, TX 78734

Please write RA# XXXX on the out side of the box.

Also please write on a sheet of paper and tape to the side of the bottle...your name, address, the invoice number for the bottles in question, the reason for the return, and the above RA#.

Thank you,
Returns department

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